Frequently Asked Questions
Everything you need to know about shopping with Oreylo.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your Oreylo pieces sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may vary slightly in cut.
What payment methods do you accept?
Oreylo accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to conscious fashion. 70% of our current collection is made from organic or recycled materials, and we aim to reach 100% by the end of next year.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.